Our first priority is 100% satisfaction with your KaZAM bike. We will gladly accept a returned KaZAM bike in saleable condition within 21 days of purchase if you have made the purchase directly through KaZAM via our website or a call-in order. We will not accept returns that were purchased originally from somewhere other than KaZAMbikes.com.
If we made a shipping error, such as sending you the wrong style or color from that which you purchased, or if you find the KaZAM to be defective, please contact us immediately at 757-452-3945 and we will work to resolve the issue. If the return is not due to our error, please email email@example.com to request a return authorization, explaining the reason for return. Please note: we can NOT accept returns of helmets, so please measure carefully before ordering. Once a return authorization is issued along with shipping instructions, please ship the product back via traceable method, in its original packaging and we will issue you a credit. The product must be in “new” condition - free from visible signs of wear, scratches, dents or other noticeable marks.
**a 15% restocking fee applies to all returns**
*due to the size of this product, we do not offer free shipping on returns.*
Customer Service: 757-452-3945
Please include a detailed note that includes your name, address, daytime telephone number, e-mail address and reason for the return along with your original order number. Please send your package via a traceable delivery service: USPS with tracking, FedEx, UPS, etc.
Important: KaZAM does not cover the cost of return postage EXCEPT in the case of a defective bike or error in shipping (i.e. we ship you the wrong color/style than ordered). If you believe the KaZAM bike you received is defective, please call us immediately at 757-452-3945 OR email firstname.lastname@example.org so we can determine the defect and issue you a credit or send you replacement parts or product. Ordering the wrong size for your child is NOT considered an error on KaZAM’s part, so please be sure to measure your child before ordering — thanks!
Note: size and age recommendations can be found under FAQ’s